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Ordering Information Back to top of page

Payment Methods Accepted

Credit Cards - recommended

We accept Visa, Mastercard, Discover and American Express directly through our verified secure website or securely over the phone (call us toll free at 1-866-680-2655). To protect our customers from fraud, we verify the billing address and security code (CCV) on every transaction. In most cases an order must ship to the billing address on file with the issuing bank. While we may, at our sole discretion, allow an order to ship to an address that differs from the billing address, we reserve the right to instead ship the order to the billing address with no obligation to notify the purchaser. If you should require an order to ship to an alternate address, please contact us toll free at 1-866-680-2655 to ensure the option is possible prior to placing your order.

Checks / Money Orders - not recommended

We accept checks and money orders at our sole discretion, however we cannot hold some products until a mail payment has been received. In the event a product is no longer available when your payment is received, we will apply a credit to your account toward future orders and you will be notified of such action via email. All forms of mail payments may be subject to up to a 10 banking day hold regardless of when the payment clears the funding account. To place an order for mail payment, please call customer service toll free at 1-866-680-2655.

Cancellation / Order Modification Policy

We can not guarantee any ability to cancel or modify an order once a payment has been processed and an order number has been issued. We utilize an automated system with warehouse staff operating seven days a week and orders are often in an advanced stage of the fullfillment process within minutes of order confirmation. We encourage you to call us toll free at 1-866-680-2655 and where possible we will assist. Request for cancellation or modification must be made by phone.

Return Policy

We guarantee your satisfaction and all products may be returned as long as they have not been removed from their original packaging. You must contact us to receive an RMA number prior to returning any items and returns must be postmarked within seven (7) calendar days of receipt. We recommend all returns be shipped back to us fully insured via a third party shipping agent. You accept the risk of loss and title on any item you ship to us prior to us signing for receipt. Shipping and handling charges are non-refundable. When requesting an RMA number, you must choose from either of the following two options:

  1. 100% of the product cost may be applied to your account to be used on future orders. This amount will be confirmed via email and reflected in your order history.
  2. A refund may be issued in the form of the original payment. Credit card refunds can only be returned to the card that was used to complete the purchase. Any order that was paid via mail will be issued a refund check in approximately 7-10 business days. Please be advised that 5% of the purchase price of the returned product will be withheld from the refund as a re-stocking and processing fee.

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Shipping Policy

All orders ship fully insured and via a carrier of our choosing. Orders placed by 2PM MST, Monday through Friday, are generally, but not always, shipped the same day. There are several reasons an order may be delayed, most often due to payment complications and occasionally for quality control purposes.

Standard shipping to street addresses and PO boxes within the continental U.S.A.    $6.99*
We utilize a number of shipping methods. Using standard shipping you can expect your order to arrive 5-10 business days after it has shipped.
*Current Special: Free Shipping on all orders over $150!
Standard shipping to Alaska, Hawaii, APO's, FPO's & U.S. Territories    $9.99 
We utilize a number of shipping methods. Using standard shipping you can expect your order to arrive 5-15 business days after it has shipped although delivery estimates to some of these areas may vary.
Expedited shipping    + $2.99 
We utilize a number of expedited shipping methods, however, by selecting expedited shipping, your order will generally ship via USPS Priority Mail or FedEx Ground services. You can expect your order to arrive 1-5 business days after it has shipped. Expedited shipping charges are in addition to the Standard shipping charges.
Overnight & Date Certain shipping    Call for price 
Overnight and date certain shipping is available. If you are interested in overnight or date certain shipping, please call one of our customer service representatives toll free at 1-866-680-2655.
Signature confirmation    + $2.00 
Signature Confirmation gives you an added level of security by requiring a signature from the person who accepts the order. Signature confirmation charges are in addition to the Standard shipping charges.
Magic the Gathering
As an Authorized Internet Retailer of Wizards of the Coast, we may only ship sealed Magic: the Gathering products within United States.
As an Authorized Internet Retailer of Wizards of the Coast, we cannot sell current sealed Magic: the Gathering products business to business.
* Please note that all amounts paid under our shipping policies are non-refundable. While we do our best to provide delivery estimates, we can not issue any refunds as a result of any carriers' failure to meet their delivery time obligations or estimates for any reason. *
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Contact Us Back to top of page

Customer service representatives are available toll free at 1-866-680-2655 Monday through Sunday, 9am to 6pm MST, or use the form below to send us a message.

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Retail Location Back to top of page
Retail Store
CollecTons
1750 30th St
Boulder, CO 80301
(303) 339-7777
Map
Hours
Monday - Sunday: 9 am - 6 pm
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About Us Back to top of page
CollecTons was founded in 1999 with the goal of becoming the collector's preferred online site for coin, stamp, currency, collectibles and supply shopping. We believe the keys to achieving this goal are product depth, ease of use and innovation of our site, customer service, competitive pricing and speed of delivery. We are consistently updating our site with new features and adding new products to our inventory so each visit to our site can be a new and exciting shopping experience. If you have any suggestions or comments we would love to hear from you (contact us!). We hope you enjoy shopping with us and come back soon!
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* $6.99 Shipping only applicable to street addresses and PO boxes within the continental U.S.
* Free Shipping only applicable to street addresses and PO boxes within the continental U.S.

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1750 30th St. - Boulder, CO - 80301
(303) 339-7777 - 1-866-680-2655
01.04.00-6